Alternatively, you can contact us on WhatsApp: +34 661 190 112

• SLA: Simple briefs (1–2 items, standard branding) in 3–6 business hours; complex/ multi-item packs within 24 hours.

• Urgent? Mark your deadline in the form and we’ll prioritise; we can turn quotes in 90 minutes for straightforward rush jobs.

• What you receive: clear line-item pricing (unit + setup), delivery cost & lead time, VAT/customs treatment, and “Good/Better/Best” alternatives if a faster/cheaper route exists.

• If anything slows us down: we’ll reply quickly with what’s missing (e.g., artwork or postcode) so you’re never left waiting.

No. Quotes are free and no obligation.

When you do order:

• First order: typically 100% pre-payment (card or bank).

• Repeat clients / approved accounts: 50/50 (50% to start, 50% before dispatch) or Net 30 by agreement.

• Payment methods & currency: EUR, GBP, USD; card or bank (including Wise/Revolut). You’ll receive a pro-forma invoice and a secure payment link.

Share as much as you know—if you’re unsure, we’ll fill the gaps.

• Quantity (or a range) and deadline.
  
• Delivery country & postcode; single or multi-address.
  
• Product (link/SKU or description), branding method (if known), and Pantone colours.
  
• Logo files (vector preferred: AI, EPS, PDF; we can vectorise if needed).
  
• Budget guidance (helps us hit the mark first time).
  
• Any extras: eco preference (FSC/GOTS/OEKO-TEX options), gift boxing, kitting, individual name personalisation, barcodes, or batch labels.

Not sure at all? Send your logo, target deadline, delivery country, and a rough per-unit budget—we’ll propose the best 2–3 options.

Yes. We work with a wide network across the EU, UK, USA and the Far East (including premium and value manufacturers).

• Scope: mainstream merchandise, apparel, tech, drinkware, bags, eco and premium corporate gifts.

• Diligence: we check factory lead times, compliance, and branding suitability before quoting.

• Custom manufacture: available for larger MOQs—bespoke moulds, colour-matches, fabric/trim choices, retail packaging.

• If the brief isn’t feasible (budget, lead time, or compliance risk), we’ll say so early and suggest a smarter alternative.

• We tender your brief across multiple trusted suppliers and present the lowest total landed cost (product + branding + freight + any taxes/clearance).

• You’ll see quantity break pricing and where the next price drop sits (so you can decide if stepping up makes sense).

• Price-match promise: show us a like-for-like written quote (same spec, lead time, terms, and compliance) and we’ll match or beat it whenever possible.

• We also flag cost-savers (simpler branding, nearby stock to reduce freight, consolidated shipments, or small spec tweaks that don’t hurt the look).

Usually, yes. Send the competitor quote + artwork + deadline.

We’ll either beat the price or add value (faster turn, upgraded branding/finish, extra QC, or better packaging).

The only times we’ll decline are when the comparison involves non-compliant imports, unrealistic same-day promises, or specs that risk quality.

• Standard: 14 or 30 days.

• Volatile categories (electronics/metals): we’ll note if prices are valid 7–14 days.

• Stock is not reserved until payment/PO—if stock shifts, we’ll tell you and hold your best alternative at the same standard.

• Need extra time? We’ll refresh the quote and re-confirm lead times.

1. Pro-forma invoice issued → payment/PO received.
   
2. Artwork proof within 24–48 hours (faster on rush).
   
3. You approve the proof (and any Pantone threads/inks).
   
4. Production begins. Typical production (business days):
   
5. Shipping: EU road 2–5 days; air express 1–3 days. Tracking provided.
   
6. Partial shipments possible to hit events; we can split by site/region on request.
   
   Incoterms: default DAP/DDP so there are no surprises; we can work EXW/CPT/FCA if you prefer to use your own forwarder.

• Always proofed. You’ll receive a digital visual showing size, position, and colours, plus method notes (screen/DTF/UV/pad/laser/embroidery/deboss).

• Colour management: we use Pantone references where relevant (C/U). For embroidery, we match to thread Pantone charts; for UV/DTF we use colour-managed CMYK.

• Pre-press checks: we verify vector quality, stroke weights, legibility at size, and contrast on chosen substrate.

• Revisions: at least 2 rounds included. Nothing prints until you approve.

• Pre-production samples: available for larger runs/critical colours.

• Position/colour tolerances: printing ±2–3 mm; colour variance within normal commercial tolerances—if your brand has strict rules, tell us and we’ll set tighter controls.

• Conformity guarantee: your goods will match the approved proof and quoted spec.

• QC stages: pre-press sign-off → in-process checks → final inspection (AQL-style sampling where applicable).

• Compliance: we can supply products with certifications such as FSC, OEKO-TEX, GOTS, TÜV tested, CE/ROHS/REACH or food-contact declarations where relevant (on request).

• If something’s wrong (our fault): we re-make, replace, or refund swiftly. Report within 5 working days of delivery with photos and we’ll sort it.

• Transit damage: covered when we arrange shipping—report within 48 hours so we can claim and replace.

• Electronics warranty: typically 12 months (varies by item—stated on quote).

• Small runs: often possible via digital/UV/DTF/laser methods (a small surcharge may apply).

• Large/bulk runs: we’ll negotiate volume discounts, stage deliveries, or call-off schedules if you don’t want everything at once.

• Size/colour splits: yes—just share the size curve or colour ratio.

• Personalisation: individual names/IDs and kitting are available; we can add printed inserts, stickers, or barcodes.

Coverage: all EU countries, UK, Switzerland, USA, and more.

EU B2B: if you provide a valid EU VAT number and the goods ship cross-border, we typically apply reverse charge (no VAT on invoice).

UK/CH/US & rest of world: we quote DDP/DAP so you know your total landed cost upfront. We handle customs paperwork using our EORI; for some destinations, import VAT may be payable locally (we’ll spell it out in the quote).

Multi-address & event deliveries: yes—simultaneous shipments to offices, venues, or retail sites with separate labels and packing lists.

• Pan-European reach, local execution: we compare multiple suppliers across regions to find the best price–speed–quality trade-off for your job.

• Compliance first: transparent VAT/EORI handling and product compliance—no grey imports, no surprises at the border.

• Proof-to-delivery control: tight artwork checks, mandatory proofs, and proactive status updates—so you’re never guessing.

• Fair pricing + match promise: we compete hard on price and tell you when a spec tweak saves money without hurting the result.

• Service culture: quick responses, honest feasibility calls, and a remedies policy that protects your event date.

• Languages: we work comfortably in English, Spanish, French, and Italian. In addition, we can provide any documentation in any official EU language, and some regional languages such as Catalan or Welsh.